Contacting Stata Technical Services

Register your software

Before contacting Technical Services, please make sure your copy of Stata is registered. As a registered user of the current release of Stata (Stata 17), you are entitled to technical assistance should you have any questions, and we will keep you updated of any new products or advancements that have been announced.

You will need your Stata serial number when registering your copy of Stata or when contacting Stata Technical Services. You may find your serial number by typing about in Stata.

To register your copy of Stata, fill out the online registration form.

Gather required information

Tell us about your problem

The more you can tell us, the better. The more you can isolate the problem, the better. Say you are having difficulty with a statistical command using a large dataset. Spend some time with the problem. Can you recreate it with a smaller dataset?

Show us the full command you typed and the output it produced, including any error messages. Please read the procedure for sending output to Technical Services.

Contact StataCorp

The quickest way to obtain support is via email to tech-support@stata.com. This allows us to assign your query to a specialist.

Need installation support? Chat with us or email service@stata.com.

Email

• Hours are 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.
• Remember to include your serial number on the subject line of your email.
• Do not directly email specific StataCorp technical service representatives; email tech-support@stata.com.
• During regular business hours, you should receive an acknowledgment email within one hour of your submission. If you do not receive that email, contact us, because we may not have received your email.

Phone

• Hours are 8:00 a.m. to 5:00 p.m., Central Time, Monday through Friday
• Installation questions only
• Have your serial number ready
• Be at your computer
• 979-696-4600

StataCorp will be closed in observation of these holidays.