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Customer service: User comments

[...] I was deciding between Stata and SAS. For SAS, I had to go through a series of phone conference calls over the course of one month just to receive pricing info (which was hefty). For Stata, I simply visited your website and was able to access all the information I needed and purchase a license right away–and received the download within 12 hours. That is so wonderful, above and beyond the competitive pricing Stata offers!


I am very impressed by Stata's customer service. When I ordered Stata a few weeks ago I had a quick question about the different versions, and I was amazed that there was no menu system or numbers to press when I called. The whole phone call only took 3 minutes. I use other pro software, and I can attest to the nightmare that it is to contact them.

Jeremy Slovin, Student, Dickinson College

This is hands down the best, most efficient, quickest, most professional, and most pleasant customer service interaction I have had in years. I was expecting a runaround and a lot of aggravation, because that is what I have gotten so used to getting from most companies with whom I interact. [...] Thank you for your kind, prompt, and excellent help.

Rachel Fester, Consultant

I am always impressed at the excellent customer support that Stata has to offer. Now that I am faculty, I use Stata in the classroom, and have already created new generations of Stata users.

Hiroshi Ono, Professor, Hitotsubashi University Business School, Tokyo, Japan and Affiliated Professor of Sociology, Texas A&M University

Thank you for your quick response, this has been the most incredible display of customer support I have ever encountered. I am truly thankful for your dedication to your product.

Alexander Roos, University of Maryland College Park

[...] thank you for your super prompt response and for all the terrific information. The service was impeccable.

Maria Figueroa-Armijos, PhD, Senior Fellow, Schar School of Policy and Government, George Mason University

Thank you for all your help. You've been extremely helpful throughout this entire process and I want to let you know how much I appreciated your great customer service! I had a lot of questions about user manuals and registration, and you were always really responsive and patient.

Juliet Lac

Thank you very much for the timely support. You saved my day (or better my night)!! This is one of the reasons, why I recommend using Stata.

Heiko Nathues, Vetsuisse Faculty, University of Berne, Switzerland

My experiences with Stata have been nothing but AMAZING!

William Matsuoka, Utilities industry, San Diego, California

[Stata] is one of the best software companies both in terms of the quality of product and customer experience.

Hari Venkataraman, Director, CIO Advisory, KPMG

As other times when I've needed your help, your service is immediate and impeccable! Thanks so much.

Michael Ornstein, Sociology, York University, Toronto

I want you to know that I really appreciate and admire the way you and Stata quickly responded and approved my request for [...]. It isn't often that a large organization like Stata actually listens, checks up, and follows up on special requests because of unusual circumstances like this one.

J. Brad Schwartz, Professor of Economics (retired), UNC at Chapel Hill (former affiliation)

Stata customer service rocks!

Stephen Chaudoin, Assistant Professor of Political Science, University of Illinois at Urbana-Champaign

Thank you for your quick reply ... your customer support is legendary and I now understand why.

Jonathan Gage, World Trade Institute, Berne, Switzerland

In the future, I’ll let people know that the customer service alone is one of the reasons why they should buy Stata—Stata certainly holds an edge on its competitors in this regard.

Stephen Lich-Tyler, Department of Economics, University of Texas at Austin

Thanks for the amazingly quick response! As always, you guys are the best of any of the companies I have to/get to deal with!

Tom Durkin, PhD, Department of Political Science, University of South Carolina

Thank you as always for the service. I must say that in the short time I have been dealing with Stata, I have been truly impressed with the high level of service from the company. If only other companies could match this!

Roger Debreceny PhD FCPA CMA , Division of Accounting, Nanyang Technological University

This kind of responsiveness is what makes Stata a first-class operation.

Al Feiveson, NASA

This is why I like Stata so much. Not only is it a great software, the folks at Stata are always very helpful.

George Dranitsaris, Dalla Lana School of Public Health, University of Toronto

Stata is one of the finest companies I’ve ever dealt with.

Steven Samuels, Consultant in Statistics

Thank you very much for answering my questions to Stata so fast. I was really surprised about the service that exists for your users.

Dagmar Biberger, University of Munich

Three years ago, I started teaching a one week seminar at U Michigan's ICPSR Summer Training Program. Nobody at ICPSR had been using Stata, and StataCorp generously provided copies of the program and documentation. Three years later, Stata is becoming the software of choice in the classes. This year, StataCorp offered a very generous price (the grad pac price) to participants. Several people in my class were feeling a bit pressured to make a decision and I told them not to worry that the folks at Stata are very reasonable. Indeed, when these people called, those answering the phone went to great lengths to work out POs, payment, and all the details. And, the support staff at ICPSR report that the help they receive if they have a problem is absolutely first rate.

I’m always reluctant to recommend software, but I'm pleased to report that everyone who has taken my suggestion to try Stata has been very pleased.

J. Scott Long, Department of Sociology, Indiana University

Stata has world-class customer service!

Cheryl Tiahrt, Manager of Technology Services, Information Technology Services, The University of South Dakota

Your responsiveness and skill are greatly appreciated. You at StataCorp are setting, I think, a new standard for statistical software, and also a new standard for interactions with your customers.

William Mason, Department of Sociology, UCLA

I've worked with a wide variety of vendors during my 15 years as a System Administrator for both educational institutes as well as hospitals, and for the most part, I've been satisfied with the level of customer service received. But very seldom have I ever experienced such commendable level of customer care that [your account executive] was able [to] provide. With frequent back and forth exchange of emails, phone conversations, as well as voice mail messages, [she], without fail, always provided exceptionally quick, courteous, and professional responses. It is this level of customer service that all businesses should be modeling after. [...] she always manages to inject a touch of kindness, respect, and friendliness with every interaction that is difficult if not impossible to coach or train. [...] Her exemplary customer care certainly reflects positively on the company that obviously values their customers and sets such high standard for customer service. I very much look forward to doing business with your company again.

Lawrence Win, IT Network & Systems Administrator, Drexel University, A.J. Drexel Autism Institute





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