To ensure the proper handling of returns and timely credits, StataCorp requests you contact us by phone or email for return authorization before returning any item(s).
We are confident you will be pleased with Stata’s features, but if you feel that Stata is not right for you, you may take advantage of our 30-day return policy.
Simply contact us by email or by phone at 800-782-8272 or 979-696-4600 and tell us that you wish to return your purchase. We will provide you with instructions to ensure that your purchase price (less any shipping charges*) is refunded promptly. Your return must be received within 30 days from the delivery date of your order.
Stata Press eBooks are nonreturnable and nonrefundable.
Within 30 days of delivery of publications not intended for resale, you may return the publication in its original condition for a full refund (less the shipping charge and applicable taxes*).
Within 90 days of delivery of publications intended for resale, you may return the publications in their original condition for a full refund (less the shipping charge and applicable taxes*).
For publications intended for resale delivered beyond 90 days but less than one year, you may return the publications in their original condition for a net refund (less the shipping charge and applicable taxes*) with a 15% restocking charge.
Shortages and/or damaged goods must be reported within 30 days of receipt of items. StataCorp will replace the reported items at no charge. Refunds/credits will not be issued.
Upon receipt of any returned items, StataCorp will notify the sender by mail of the credit amount and the method of payment. If an email address is provided, StataCorp will also notify the sender by email. Please allow up to 14 days for the internal processing of returns.
*Customers in Texas: sales tax on the shipping charge is nonrefundable. Customers outside the US: taxes incurred are nonrefundable and include, but are not limited to, sales, use, personal property, value-added, excise, customs fees, import duties, stamp duties, and other similar taxes and duties, including penalties and interest, imposed by any United States federal, state, provincial, or local government entity or any non-U.S. government entity.