Money-back guarantee
To ensure the proper handling of returns and timely credits, StataCorp
requests you notify us by phone or
email before returning any item(s).
Stata software
We are confident you will be pleased with Stata’s
capabilities, but if you feel that Stata is not
right for you, you may take advantage of our 30-day return policy.
Simply contact us by emailing
service@stata.com or by phoning 800-782-8272 or 979-696-4600 and tell us
that you wish to return your purchase. We will provide you with shipping
instructions to ensure that your purchase price (less the shipping charge*)
is refunded promptly upon our receipt of the returned package.
Publications
Within 30 days of delivery of publications not intended for resale, you may
return the publication in its original condition for a full refund (less the
shipping charge and applicable taxes*).
Within 90 days of delivery of publications intended for resale, you may
return the publications in their original condition for a full refund
(less the shipping charge and applicable taxes*).
For publications intended for resale delivered beyond 90 days but less than
one year, you may return the publications in their original condition for a
net refund (less the shipping charge and applicable taxes*) with a 15% restocking charge.
Shortages and/or damaged goods must be reported within 30 days of
receipt of items. StataCorp will replace the reported items at no charge.
Refunds/credits will not be issued.
Return notification
Upon receipt of any returned items, StataCorp will notify the sender by mail
of the credit amount and the method of payment. If an email address is
provided, StataCorp will also notify the sender by email. Please allow up to
14 days for the internal processing of returns.
*Customers in Texas: sales tax on the shipping charge is nonrefundable.
Customers outside the US: taxes incurred are nonrefundable and include, but are not limited to,
sales, use, personal property, value-added, excise, customs fees, import
duties, stamp duties, and other similar taxes and duties, including
penalties and interest, imposed by any United States federal, state,
provincial, or local government entity or any non-U.S. government entity.
product returns
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