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st: Trouble with Win XP/Office XP


From   "Jann, Ben" <ben.jann@soz.gess.ethz.ch>
To   <statalist@hsphsun2.harvard.edu>
Subject   st: Trouble with Win XP/Office XP
Date   Fri, 22 Aug 2003 09:13:19 +0200

Hi all

I am experiencing a rather odd problem with Stata/SE 8 on Windows XP. I contacted Stata Tech Support, of course, but they could not help... 

The problem is as follows: Sometimes, Stata cannot be started up. To be precise, Stata actually starts up (i.e. wsestata.exe is listed under "Processes" in windows task manager and windows cannot be shut down before wsestata.exe is terminated manually) but no Stata windows appear (furthermore, stata cannot be run in batch mode). The only thing to do is to restart the computer (often several times) until Stata suddendly starts working properly again. The problem occures on both computers I'm using (Dell Dimension 8250; Dell Latitude D800). This isn't really surprising, however, since both computers have been set up by the same people (local tech support) and, except for some machine specific details, the systems are basically identical.

My first thought was that it has to do with misspecified rights. However, this is probably not the case since on the Latitude I have full access (admistrator rights). I tried quite a few things like updating Stata, uninstall Stata, clean up registry and reinstall, reinstall with the newest setup.exe optained from Stata tech support, restore file associations, ...  however, nothing helped so far. Furthermore, the problem does not seem to be specific to Stata/SE 8. I installed a copy of Intercooled 7 to check and the same problem occured. 

It is possible that Office XP causes the problem (Stata Tech Support wrote: "Since your original email we have seen, but have not tracked down, a possible problem with Stata 7/8 and Office XP. On some machines Stata and Office XP run just fine (my machine, for example), but on others machines Stata will not start.") but this is not sure.

I really don't have any idea how to fix the problem and Stata Tech Support doesn't either. So here are my questions: Does anyone else experience similar problems? Does anyone have an idea what might cause the problem? Does anyone know a solution to the problem (besides switching operating system)?

I (and probably Stata Tech Support as well) would appreciate any help on this issue!

ben

PS: Please contacht me off-list, if you want to receive a copy of my correspondence with Stata Tech Support.

PS: All other applications besides Stata work fine on my computers.

------------------------------------
Professur für Soziologie
ETH-Zentrum SEW E 28
CH-8092 Zürich

Ben Jann, lic. rer. soc.
Tel. +41 1 632 55 58
Fax  +41 1 632 10 54
jann@soz.gess.ethz.ch
http://www.socio.ethz.ch/

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