If you've been impacted by COVID-19 and need our support, we're here to help.

Dear Stata family,

For the last several weeks, StataCorp has been monitoring and adapting to how COVID-19 is impacting our users and their communities around the globe. We are concerned for the health and safety of our customers and our associates alike, and we want to do our part to support healthy communities, wherever they use Stata.

Many colleges, universities, organizations, and businesses have already had to transition classes and other operations to online platforms and are asking employees to work remotely. That means they need to be able to use their software even if they don't have access to their usual network, lab, or work computer. We are committed to finding solutions so that everyone can continue using his or her Stata license without disruption, even under these new working arrangements.

You may already have something in place, but if not, we want to help.

We have been impacted by COVID-19. What should we consider doing?

If you have been impacted by COVID-19 and need our support, we are here to help.

We are contacting license administrators who have network, student lab, and campus-use site licenses to make sure their users have continued and easy access to their Stata licenses, including off-campus/remote usage, even if the original license was not set up for this.

If you are a single-user license holder, your single-user license already allows for installation on your home computer or laptop. You can install Stata using your existing license information, even if you are installing it on a different operating system. The Stata Installation Guide will guide you through the process.

How should I contact you?

  • If you are a license administrator at an academic institution, and your campus has closed or restricted access, or

  • if you are a license administrator at a business or organization with employees that now need to access your Stata license remotely,

please email service@stata.com.

Be sure to include your Stata serial number in your correspondence.

Our staff is working diligently to assist customers. Like many of you, we have implemented a work-from-home policy so our staff can practice social distancing and keep our communities healthy while continuing to assist customers.

Your insights matter; we want to make sure you can still access the software that gets you to those insights—even if we all have to work from home for a little while.

Sincerely,

Alan Riley
President of StataCorp
stata.com

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