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Customer comments about Stata Technical Services

The support was really great when I had a question about the IRT models, they really went above and beyond what I expected.

John Meakin, M.A., Researcher, American Institutes for Research

I've never had such a thorough level of attention paid to a problem I had [...] and I can tell that Stata is an organization that stands behind their customers and supports their product.

Michael Mastrangelo, Consultant, Brillient Corporation

Stata is the fundamental tool of my job, and it's made even better by knowing that the folks who make it put so much care into not just the software, but all the tools we need to make the software solve the problems we have.

Troy C. Payne, Ph.D., University of Alaska Anchorage

I want to tell you that on the receiving end of your support - it's a life saver. Big smile when I get your answers.

Dror Brenner, Assistant Professor, Ben-Gurion University (Israel), Lecturer, Brown University

I always enjoy the helpful service I get from Stata support. Fast, accurate, clear, etc.

Peter Cummings MD, MPH, Professor Emeritus of Epidemiology, School of Public Health, University of Washington

Thanks for the quick response. Excellent tech support is one of many reasons I love Stata.

Ginger Zhe Jin, Department of Economics, University of Maryland

Your user support at Stata is really the best I’ve ever experienced from statistics software companies. SAS and SPSS don’t come anywhere close.

Dr. John P. Haisken-DeNew, DIW-Berlin, German Socio-Economic Panel (GSOEP)

I think you have a wonderful statistical package, and your company is always very helpful whenever I have questions.

Georg Dranitsaris, Ontario Cancer Institute, Princess Margaret Hospital

The product you have is first rate, but it can’t compare with the degree of service you guys provide across all levels of expertise.

Elmer Villanueva, MD ScM, Centre for Clinical Effectiveness, Monash Institute of Health Services Research

StataCorp has to be the best, most responsive and technically capable organization of its kind. Over the many years we have been using Stata, we have had nothing but first class service - keep it up!

Martin Kendal-Reed, Sensory Research Institute, Florida State University

First, thank you very much for the well written reply. Second, that is the fastest response to a tech support question that I have, or probably ever will, receive.

John Kinker, Benchmark Environmental Corp.

I want to tell you that we are very satisfied with your support from Stata!

Cecilia Holmberg, IT-section, Ministry of Finance, Sweden

Let me note that through the years I have found the program, but particularly the technical support, absolutely wonderful.

Sheldon L. Messinger, Professor Emeritus, Law and Society Center, University of California, Berkeley

I have been using Stata for close to 15 years now and think it is just a great package. One thing that makes it great is the terrific support staff who are available to help users.

Daniel Sherman, Senior Economist, Pelavin Research Center

It is really fantastic that Stata offers such great customer service! I was somewhat grudgingly prodded into converting to Stata this year and I am now absolutely a Stata fan. The program is great but your help and guidance take it to the next level. The time you took to explain things carefully and thoroughly (and all by email) is really impressive.

Jordan Feld, MD, MPH, Liver Diseases Branch, NIDDK, NIH

I am very impressed with StataCorp's customer service from the initial email for assistance to the final resolution of my request. Your support has been the most comprehensive and pleasant experience when dealing with this type of highly technical information.

Stephen Kiser, Regional Economist, Federal Deposit Insurance Corporation

May in technical support has been helping me along so far and has been the greatest! She has really helped me understand quite a bit!

Noelle Hartwick, RN, MPH, Cardiovascular, Diabetes, Nutrition, & Physical Activity Section, Washington State Department of Health

I want to take just a moment of your time to recognize Pete Huckelba for the exceptional customer service he provided. Pete took the time to thoroughly research the possible reasons for my difficultly in accessing the Stata web site and provided a complete "layman" overview of what he found.

He also made suggestions as to other possible explanations, gave me solutions to try, and initiated a means to track future problems. He was kind, reassuring, and willing to be available for any future questions or concerns. I am very impressed with him and hope that he will be recognized for his “extra mile” efforts!!!!

Shawn Regan, STEPS to a Healthier US, Project Manager, Chelan/Douglas Health District

Once again I would like to point out that the tech support is absolutely great in responding to the questions!

Altay Mussurov, School of Management and Business, University of Wales, Aberystwyth, Wales, United Kingdom

The Stata support team are the best. I keep saying Stata’s support service must one of the best managed services around, ever.

Nancy Hammond Dumenic, Department of Economics, University of Chicago

I am writing to you today to offer my highest praise for the help I recently received from your consultant, May. I wrote to Stata technical support last week regarding how to obtain and plot weighted Schoenfeld residuals using Stata. A complication was that previous versions of Stata had taken advantage of a collection of user-written ado-files. I confess that I use Stata only infrequently, typically for modeling tasks using the xt commands, so I felt very out of my element with the query that I posted to your Technical Support group regarding plotting residuals from Cox proportional hazards models.

May handled my question promptly and with great aplomb. I was pleased that she did not dismiss my questions because I was using another user's user-written ado-files. To the contrary, she diagnosed the functionality of those files and showed me a much more efficient mechanism to obtain their functionality by using new features in Stata 8. Most impressively, she went beyond answering the questions I'd posed. Anticipating the context under which I was posing my questions, she provided terrific commentary not only on the Stata syntax, but also on the purpose of the analysis and in her note she walked through an example of the code she provided, not only explaining the code itself but also how to interpret the results. I was ecstatic that May provided such a thoughtful, detailed response because while the code alone would have been very useful to me, the code coupled with the interpretation of the example data May used was far more useful to me as I can now apply the code with confidence to my own data. Clearly, May is very gifted at identifying a user's level of expertise (or lack thereof, as was the case for me) with a particular problem area and adapting her response to match the user's level of sophistication in any given area.

I hope this note conveys both the gratitude I feel toward May for her outstanding responses over the past week and the esteem in which I hold your Technical Support group. This experience will definitely prompt me to recommend Stata to my colleagues and will encourage me to use Stata for more of my modeling tasks than I do at present.

Tor Neilands, University of California, San Francisco

I continue to be impressed by the high level of technical support that y'all provide. It's fabulous!

Lindsey Jeanne Leininger, PhD student, University of Chicago, Harris School of Public Policy Studies

I am writing this message to express my great thanks to your support. Brian P. Poi, your support statistician, is extremely excellent. He always gives most proper answers to my questions, which makes me get over all problems I encounter in programming Stata. I have never had such a good user support as his. I would like to express my sincere thanks to your support and hope that you will keep this high-quality user support in the future.

Nobutaka Fukuda, PhD, Department of Sociology, Musashi University, Tokyo, Japan

I had been having trouble with upgrading ado-files ... after considerable effort, I received, quite unexpectedly, a phone call from Kevin Crow at Stata Technical support who had decided that since we were not getting anywhere after many repeated email attempts, he would contact me personally to help. I must say I was tremendously impressed to get that phone call. I had been cautious in using up Stata Technical support time in that I had used both email (extensively) and the Statalist first, but my experiences with other tech support providers make me aware that it is very very impressive to get that kind help and concern about resolving my problem. My thanks, and kudos, both to Kevin, and to Stata for providing that kind of support. Sure makes buying the upgrades a great value!

Buzz Burhans, Department of Animal Science, Cornell University

Just a short thank-you note for a putting together a fine product and an amazing group of people. My co-author and I just had a paper published in the Journal of Political Economy. The entire analysis was conducted in Stata. Stata handled the task effortlessly. Over the course of the past year I have received fantastic support—without technical support's help our paper would have been delayed by over a year.

My thanks to everyone at Stata. We teach our undergraduates Stata in the hope that more corporations will see the light.

Amitabh Chandra, Department of Economics, University of Kentucky





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