Contacting Stata Technical Services
Register your software
Before contacting Technical Services, please make sure your copy of Stata is
registered. As a registered Stata user, you are entitled to technical
assistance should you have any questions, and we will keep you updated of
any new products or advancements that have been announced.
You will need your Stata serial number when registering your copy of Stata
or when contacting Stata Technical Services. You may find your serial
number by typing about in Stata.
To register your copy of Stata, fill out the online
registration form or return the registration card that came with Stata.
Gather required information
Tell us about your problem
The more you can tell us, the better. The more you can isolate the problem,
the better. Say you are having difficulty with a statistical command using
a large dataset. Spend some time with the problem. Can you recreate it
with a smaller dataset?
Show us the full command you typed and the output it produced, including any
error messages. Please read the
procedure for sending output to
Technical Services.
Contact StataCorp
The quickest way to obtain support is via email
(tech-support@stata.com). This
allows us to assign your query to a specialist.
You may also fax your questions to 1-979-696-4601.
Questions regarding installation may be addressed by telephone. The number
to call with such questions is 1-979-696-4600.
Email
- Hours are 8:00 AM to 5:00 PM, Central Standard Time, Monday through Friday.
- Remember to include your serial number on the subject line of your email.
- Do not directly email specific StataCorp technical service
representatives; email
tech-support@stata.com.
- During regular business hours, you should receive an acknowledgment
email within 1 hour of your submission. If you do not receive this, please
contact us, as this is an indication that your email has not been
received.
Fax
- Hours are 8:00 AM to 5:00 PM, Central Standard Time, Monday through Friday
- Include your serial number in your fax
- Fax 979-696-4601
Phone
- Hours are 8:00 AM to 5:00 PM, Central Standard Time, Monday through Friday
- Installation questions only
- Have your serial number ready
- Be at your computer
- 979-696-4600
StataCorp will be closed in observation of these
holidays.
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