I've worked with a wide variety of vendors during my 15 years as a System Administrator for both educational institutes as well as hospitals, and for the most part, I've been satisfied with the level of customer service received. But very seldom have I ever experienced such commendable level of customer care that [your account executive] was able [to] provide. With frequent back and forth exchange of emails, phone conversations, as well as voice mail messages, [she], without fail, always provided exceptionally quick, courteous, and professional responses. It is this level of customer service that all businesses should be modeling after. [...] she always manages to inject a touch of kindness, respect, and friendliness with every interaction that is difficult if not impossible to coach or train. [...] Her exemplary customer care certainly reflects positively on the company that obviously values their customers and sets such high standard for customer service. I very much look forward to doing business with your company again.
Lawrence Win, IT Network & Systems Administrator, Drexel University, A.J. Drexel Autism Institute
[...] thank you for your super prompt response and for all the terrific information. The service was impeccable.
Maria Figueroa-Armijos, PhD, Senior Fellow, Schar School of Policy and Government, George Mason University
You have provided outstanding help to me and I am most grateful for it. I am not sure I would have had such a positive experience in making this purchase without your help.
Dr. Shalini Rogbeer, Lecturer (Management), European Business School
Thanks for your help. Things worked great today. You deserve 5 gold stars or something. I appreciate the extra effort.
R. Neal Davis, MD, MS, Medical Director, Central Salt Lake Region Intermountain Medical Group
Recently I contacted StataCorp to procure 19 single-user licenses
of Stata/SE 14 on behalf of Kadir Has University at Istanbul.
Starting from my early queries till the completion of purchase,
I received fully professional assistance from your company.
[Your account specialist] provided me with accurate answers to
an array of questions. Owing to these efforts we could easily
complete the process.
Please accept my sincere appreciation, on behalf of my institution as well, of your company's well-defined service/sales procedures.
Eray Yucel, Faculty Member, Kadir Has University
Please pass along to your boss/supervisor that you are just wonderful to deal with and that [StataCorp] has fantastic customer service. It is all too rare to find a company that is as helpful as you have been.
Frances J Belisle, JD, George Mason University
Thank you for all your help. You've been extremely helpful throughout this entire process and I want to let you know how much I appreciated your great customer service! I had a lot of questions about user manuals and registration, and you were always really responsive and patient.
Thank you very much for the timely support. You saved my day (or better my night)!! This is one of the reasons, why I recommend using Stata.
Heiko Nathues, Vetsuisse Faculty, University of Berne, Switzerland
My experiences with Stata have been nothing but AMAZING!
William Matsuoka, Utilities industry, San Diego, California
I want to thank all of you at Stata for your assistance [...]. You have all exemplified the meaning of customer service.
Jean Aiello, Buyer, University of Pittsburgh
[Stata] is one of the best software companies both in terms of the quality of product and customer experience.
Hari Venkataraman, Director, CIO Advisory, KPMG
As other times when I've needed your help, your service is immediate and impeccable! Thanks so much.
Michael Ornstein, Sociology, York University, Toronto
I want you to know that I really appreciate and admire the way you and Stata quickly responded and approved my request for [...]. It isn't often that a large organization like Stata actually listens, checks up, and follows up on special requests because of unusual circumstances like this one.
J. Brad Schwartz, Professor of Economics (retired), UNC at Chapel Hill (former affiliation)
Stata customer service rocks!
Stephen Chaudoin, Assistant Professor of Political Science, University of Illinois at Urbana-Champaign
Thank you so much for your help, and in a very timely manner. Very impressed with Stata's customer service.
Paige Weber, Doctoral Student, Yale University
Thank you for your quick reply ... your customer support is legendary and I now understand why.
Jonathan Gage, World Trade Institute, Berne, Switzerland
In the future, I’ll let people know that the customer service alone is one of the reasons why they should buy Stata—Stata certainly holds an edge on its competitors in this regard.
Stephen Lich-Tyler, Department of Economics, University of Texas at Austin
Thanks for the amazingly quick response! As always, you guys are the best of any of the companies I have to/get to deal with!
Tom Durkin, PhD, Department of Political Science, University of South Carolina
Thank you as always for the service. I must say that in the short time I have been dealing with Stata, I have been truly impressed with the high level of service from the company. If only other companies could match this!
Roger Debreceny PhD FCPA CMA , Division of Accounting, Nanyang Technological University
This kind of responsiveness is what makes Stata a first-class operation.
Al Feiveson, NASA
This is why I like Stata so much. Not only is it a great software, the folks at Stata are always very helpful.
George Dranitsaris, Dalla Lana School of Public Health, University of Toronto
Stata’s technical support is excellent. It is indicative of a sincere effort to provide a good product. I wish other companies had similar attitudes.
Jon Mormino, Department of Demography, Georgetown University
It is nice to see that after many years Stata remains a wonderful company!
Andrea Ichino, Department of Economics, European University Institute
Stata is one of the finest companies I’ve ever dealt with.
Steven Samuels, Consultant in Statistics
Thank you very much for answering my questions to Stata so fast. I was really surprised about the service that exists for your users.
Dagmar Biberger, University of Munich
Three years ago, I started teaching a one week seminar at U Michigan's ICPSR Summer Training Program. Nobody at ICPSR had been using Stata, and StataCorp generously provided copies of the program and documentation. Three years later, Stata is becoming the software of choice in the classes. This year, StataCorp offered a very generous price (the grad pac price) to participants. Several people in my class were feeling a bit pressured to make a decision and I told them not to worry that the folks at Stata are very reasonable. Indeed, when these people called, those answering the phone went to great lengths to work out POs, payment, and all the details. And, the support staff at ICPSR report that the help they receive if they have a problem is absolutely first rate.
I’m always reluctant to recommend software, but I'm pleased to report that everyone who has taken my suggestion to try Stata has been very pleased.
J. Scott Long, Department of Sociology, Indiana University
Stata has world-class customer service!
Cheryl Tiahrt, Manager of Technology Services, Information Technology Services, The University of South Dakota
Thank you so much for your great customer service. I certainly appreciate being able to work with a company willing to help out their customers in a timely fashion.
Diane Benckert, Office Manager, School of Public Health, Drexel University
If we were asked to rate vendors, I would definitely rate Stata five stars.
Diane Kaczor, University of North Carolina
I am extremely impressed with the level of service we have received with this order. Like your software, the support components of your business appear to be in great working order as well.
Joseph Dorris, Altarum Institute
Your responsiveness and skill are greatly appreciated. You at StataCorp are setting, I think, a new standard for statistical software, and also a new standard for interactions with your customers.
William Mason, Department of Sociology, UCLA